Terms of Service

Last updated: 22 October 2026

These terms apply to junk removal and property cleanout services provided by GTA Junk and Property Cleanout Inc. ("we", "us") in Ontario. They are written to be read, not to be impenetrable.

1. Quotes and pricing

Prices shown on this website are starting prices, not quotes. Your price depends on volume, weight, access and the finish level you choose.
We provide a free on-site valuation and give you a fixed price in writing before any work begins.
Once agreed in writing, that price does not change — unless you add scope, or we find something that was concealed at the time of the valuation (for example a second basement room or a hidden quantity of heavy material). If that happens we stop and discuss it with you before continuing.
Estimates given over the phone or from photographs are indicative only until confirmed on site.
All prices are subject to HST.

2. Deposits on larger jobs

Every booking is confirmed with a 30% deposit.
The deposit reserves your crew, vehicle and disposal window, all of which we commit to in advance on large jobs.
The deposit is applied in full against the final invoice. The balance is due on completion, after you have walked the space with us.
If you cancel with more than 72 hours’ notice, the deposit is refunded in full. Inside 72 hours we retain the deposit to cover the reserved crew day and disposal booking, unless we are able to re-fill the slot.
If we cancel for any reason, the deposit is refunded in full.

3. Scheduling and access

You are responsible for providing safe and lawful access to the property.
If we cannot access the property at the agreed time, or the job is cancelled with less than 24 hours' notice, we may charge a call-out fee to cover crew and vehicle time.
For condominiums and managed buildings, elevator and loading-dock bookings are your responsibility unless we have agreed otherwise in writing.

4. What we will not remove

We are registered with the Ontario Ministry of the Environment, Conservation and Parks as a waste transportation system (EASR R-004-5477911257). That registration covers "EASR waste" and does not permit us to carry certain materials. We will refuse, and we will tell you plainly why:

Asbestos or material suspected of containing asbestos
Biomedical waste, sharps and pathological waste
PCB waste and radioactive material
Fuels, oils, solvents, paints, pesticides and other hazardous liquids
Propane tanks and pressurised cylinders
Any container whose contents cannot be identified

We will also not remove anything we have reason to believe is not yours to dispose of.

5. Valuables, documents and keepsakes

Our crews set aside items that appear personal or valuable — photographs, documents, jewellery, cash, medals — for you to review before anything leaves the property.
Despite this, please remove anything irreplaceable before we arrive. Once an item has been removed and disposed of or donated, it generally cannot be recovered.
If you are not on site, tell us in advance what to watch for.

6. Where your items go

Usable items are routed to donation partners where they can be accepted. Scrap metal goes to a recycler, electronics to e-waste handling, and refrigerant-containing appliances to a facility that recovers refrigerant. The remainder goes to a licensed transfer station. Once an item leaves the property, ownership passes to us for the purpose of lawful disposal or donation.

7. Property protection and damage

We lay floor runners and protect door frames as standard, and our crews carry rather than drag.
We carry $2,000,000 in commercial general liability insurance. A certificate is available on request.
If we damage your property, tell us before we leave the site or as soon as you notice. We will inspect it and put right anything we caused.
We are not responsible for pre-existing damage, or for damage that is unavoidable in removing an item you have asked us to remove — for example marks left behind a fixed appliance. We will point these out where we can.

8. Payment

Payment is due on completion unless we have agreed trade account terms in writing.
Trade accounts for property managers, restoration contractors and estate professionals are available on request, normally Net-30.
Deposits may be required for large multi-day projects, and will be set out in your written quote.

9. Limits of liability

Our liability for any claim relating to a job is limited to the amount you paid for that job, except where the law does not permit such a limit. Nothing in these terms limits liability for personal injury or death caused by our negligence, or for anything else that cannot be limited under Ontario law.

10. Photographs

We may take before-and-after photographs for our own records and quality control. We will not publish any photograph of your property or belongings without your written permission. See our Privacy Policy for details.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it.

12. Contact

GTA Junk and Property Cleanout Inc.
Etobicoke, Ontario
(416) 659-5401
gtajunkandpropertycleanout@gmail.com